Returns & Shipping

Shipping & Delivery Information

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You’ll also receive a follow-up email with order and shipping details shortly after payment.

Please allow 2 days for coffee bean roasting and production before dispatch.

Shipping Options & Estimated Delivery Times

We offer several shipping methods via StarTrack, Toll and TNT:

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: Next business day for orders placed before the cutoff time

  • Local Pickup: Available from our Head Office & Café in Fyshwick

Note: Delivery times are estimates and may vary based on location, carrier performance, and external factors.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. From time to time, we may offer free shipping promotions, which will be clearly advertised on our website.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number. If you do not receive this within 2–3 business days, please contact us:

📧 Email: sales@cosmorex.com.au
📞 Phone: (02) 6280 7511

Delivery Issues

  • Incorrect Address: Please ensure your shipping details are accurate at checkout. We are not liable for misdelivered packages due to incorrect information.

  • Lost or Stolen Packages: If your order is marked as delivered but cannot be found, contact the carrier directly. While we cannot guarantee replacements, we will assist where possible.

  • Failed Deliveries: If a package is returned to us due to non-delivery, the customer will be responsible for any additional re-shipping charges.

Returns & Refunds

At Cosmorex, we take pride in providing outstanding coffee and quality products. If you’re not satisfied with your purchase, we offer a 14-day money-back guarantee from the time your order is received.

  • Returns are only accepted for unused and undamaged items

  • Used or damaged goods after delivery cannot be returned

Please contact us at sales@cosmorex.com.au to initiate a return or if you have any questions.